FAQ

Quick answers to common questions about Kept Thread Co., ordering, shipping, returns, and The Kept 10.

What is Kept Thread Co.?

Kept Thread Co. creates modern, faith-inspired apparel designed to carry what you believe into everyday life. We focus on clean design, subtle symbolism, and pieces made to feel at home beyond Sunday.

What is The Kept 10?

The Kept 10 is our giving commitment. At the end of each day, Kept Thread Co. calculates that day’s net profit and donates 10% of that amount to a featured charitable organization. Our featured partner may change over time, and our public impact tracker reflects donations that have actually been made.

When will my order arrive?

Available shipping methods and estimated delivery windows are shown at checkout. Once your order ships, you’ll receive tracking information so you can follow its progress. Carrier delivery estimates are not guaranteed.

Where do you ship?

We ship to the destinations available to you at checkout. Shipping availability, methods, and rates can vary by location.

Can I change or cancel my order?

If you need to make a change, please reach out through our Contact page as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed once fulfillment has begun.

How do returns work?

Eligible items may be returned within 30 days of delivery as long as they are unworn, unwashed, unused, and in their original condition. For complete details, visit our Shipping & Returns page.

Do you offer exchanges?

For the fastest exchange, return the eligible item and place a new order for the size or style you want. Availability cannot be guaranteed while a return is in transit.

What if my order arrives damaged or incorrect?

Please contact us through our Contact page with your order number and photos of the issue. We’ll work with you to make it right.

How do I choose the right size?

Check the sizing and fit information shown on the individual product page before ordering. If you still have a question about fit, contact us and we’ll help however we can.

How can I contact Kept Thread Co.?

Use our Contact page or email keptthreadco@gmail.com for questions about products, orders, shipping, returns, or anything else related to Kept Thread Co.