Shipping policy
Shipping Policy
Kept Thread Co. works to get every order on its way as quickly and accurately as possible.
Order Processing
Orders are processed before shipment. Processing time may vary depending on order volume, product availability, holidays, product launches, and other circumstances.
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.
Shipping Rates & Delivery Estimates
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.
Delivery dates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.
Shipping Destinations
Shipping availability is determined by the destination options available during checkout. If a shipping option is not available for your address, we are currently unable to ship the order to that destination.
Tracking
When tracking information is available, it will be included in your shipping confirmation. Please allow time for the carrier to update tracking after your shipment has been processed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at keptthreadco@gmail.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.
Kept Thread Co. is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
If tracking shows unusual delays or your package appears to be lost, contact us at keptthreadco@gmail.com and we’ll help review the shipment.
Once a package has been transferred to the shipping carrier, transit and final delivery are handled by that carrier. We will make reasonable efforts to assist with carrier issues, but we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible at keptthreadco@gmail.com with your order number and photos of the issue so we can review it and make it right.
Questions
For questions about shipping or an existing order, contact us at keptthreadco@gmail.com or through our Contact page.