Shipping & Returns

We want ordering from Kept Thread Co. to feel straightforward. Here’s what to expect when your order is on the way—and if something isn’t quite right.

Shipping

Shipping rates, available delivery methods, and estimated delivery windows are shown at checkout based on your destination and order.

Once your order ships, you’ll receive tracking information so you can follow its progress. Delivery estimates are provided by the carrier and are not guaranteed.

For international orders, customs duties, taxes, or import fees may apply depending on the destination. These charges, when applicable, are the customer’s responsibility.

If you notice an address issue after placing an order, please contact us as soon as possible. We’ll do our best to help, but changes cannot be guaranteed once fulfillment has begun.

Returns

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must be unworn, unwashed, unused, and in their original condition, with original tags or packaging when applicable. Please have your order number or proof of purchase available.

Customers are responsible for return shipping costs unless the item arrived damaged or defective, or we sent the wrong item. Original shipping charges are non-refundable unless the return is due to an error on our part. Items marked final sale are not eligible for return.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out through our Contact page or email keptthreadco@gmail.com with your order number and photos of the issue. We’ll work with you to make it right.

Refunds

Once your return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

Exchanges

For the fastest exchange, return the eligible item and place a new order for the size or style you want. Product availability cannot be guaranteed while a return is in transit.

Questions?

If you have a question about shipping, a return, or an order in progress, reach out through our Contact page or email keptthreadco@gmail.com and we’ll be glad to help.