Refund policy

Returns

We want ordering from Kept Thread Co. to feel straightforward. If something is not right with your order, contact us and we’ll work with you according to the policy below.

30-Day Return Window

Eligible items may be returned within 30 days of delivery. To begin a return, contact us at keptthreadco@gmail.com or through our Contact page for return instructions.

To qualify for a return, items must be unworn, unwashed, unused, and in their original condition, with original tags or packaging when applicable. Please have your order number or proof of purchase available.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective, or we sent the wrong item. Original shipping charges are non-refundable unless the return is due to an error on our part.

Final Sale Items

Items clearly marked as final sale are not eligible for return, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at keptthreadco@gmail.com with your order number and photos of the issue so we can evaluate the problem and make it right.

Refunds

Once your return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional processing time before the refund appears.

Exchanges

For the fastest exchange, return the eligible item and place a new order for the size or style you want. Product availability cannot be guaranteed while a return is in transit.

Questions

For questions about a return or refund, email keptthreadco@gmail.com or use our Contact page.